Update Your Reservation
Single Day Reservation Guests – Reschedule Your Visit
Season Passholders – Cancel Your Reservation
If you are unable to visit the park on the selected date of your reservation, please fill out the form below so that we can reschedule your upcoming visit for our single day guest reservations. For passholders, we appreciate your help canceling your reservation so that we can allow other guests to reserve that space.
Call New Braunfels direct: (830) 625-2351, ext. 3300
Call Galveston direct: (409) 572-2011
BEFORE YOU LEAVE HOME
Everything you need to know before arriving at the park including reservations, planning your visit, and what to bring with you.
WHEN YOU ARRIVE
Learn about the process of arriving at the park, including details on getting through the front gate, temperature checks and more.
WHEN YOU'RE IN THE PARK
What to expect once you're in the park, including what attractions are open, contact-less payments, virtual queuing and more.
SAFETY INFORMATION FOR YOUR RESORT STAY
Get the most up-to-date information about check-in, playing in the park, and more.
FREQUENTLY ASKED QUESTIONS
Find answers to the most common questions about visiting the park.
We have taken enhanced health and safety measures - for you, our other guests, and our ambassadors. You must follow all posted instructions while visiting the park. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, senior citizens and guests with underlying medical conditions are especially vulnerable.
If you are exhibiting any COVID-19-related symptoms, you should not enter or remain in the park.
Help keep each other healthy.