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Frequently Asked Questions

Reservations FAQ

Who will need to make a reservation?

All guests will need to make a reservation before visiting the park. Click the admission type that best describes your visit.

Will each person in my party need a reservation or can I book one for the entire party?

Each visiting guest will need an entry reservation & admission ticket OR season pass. NO ON-SITE SALES WILL BE AVAILABLE. Season passholders and single admissions guests must make a reservation for a specific date and time for every visit through Schlitterbahn’s official online sales channel.

What happens if I can no longer use my reservation?

We understand that plans unexpectedly change. If you’re no longer able to join us as originally scheduled, we kindly ask that you cancel or reschedule your reservation  before your visit. This allows us to release your date and time slot for other passholders to enjoy. Passholder reservations do “sell out” for many time slots and dates, particularly on the weekends, so your act of kindness allows other Schlitterfreunds to experience some fun in the sun. We are monitoring accounts for misuse of the system and will communicate directly with those individuals.

What if I only want to visit for a few hours in the afternoon?

There is a 2 pm time slot that remains active until 5 pm if reservations are still available. Please book this time and you will be allowed entry into the park any time between 2 pm and 5 pm. If available, additional day of visit afternoon reservations “may” be added at 2 pm if capacity has not been met.

Is there an extra charge for the reservation?

There is no extra charge for making a reservation.

If the day I want to visit is fully booked, what can I do?

There is no wait-list process, but if we can add additional inventory to days we will. Or you can pick a different day with inventory available to ensure you can visit the park. We encourage you to continue to check back on our website for availability if you have a particular day you would like to visit.

Can I transfer my reservation to someone else?

For season passholders, the date and time reservation is attached to a specific pass ID and cannot be transferred to another guest or passholder.

Single day admission reservations can be redeemed by any guest.

Can I buy a season pass or ticket at the park?

No, you will not be able to purchase season passes or tickets at the park and enter on the same day.  Please purchase your season passes or tickets online in advance prior to visiting the park. You will need your season pass number to make the online reservation that is required to visit the park.

If you purchase a single day admission, on the day of your reserved visit, you will be able to upgrade to a season pass at any ticket window at the park. The price will be the difference of what you paid for your ticket and the season pass price. At $94.99, a season pass pays for itself in just two visits and includes the 2020 & 2021 summer seasons.

My child/student qualified for a complimentary ticket by meeting the reading requirements for the Waves of Pages program during the 2019/20 school year. How do I receive and redeem my child’s/student’s complimentary ticket?

Please visit our Waves of Pages Reading Program and fill out the online form to request your complimentary ticket. You will need to provide a range of dates that you would like to visit the waterpark and a group sales representative will follow-up with you to help process your reservation. You will be contacted once single day admission reservations go on sale. Please allow up to 2 weeks for a response due to a high volume of requests specific to this program. When contacted, guests will be able to add-on additional purchased tickets to their reservation. Waves of Pages complimentary tickets are valid Sunday through Friday for the remainder of the 2020 season.

Health Screening FAQ

Do I need to complete a health assessment questionnaire for each person in my family or group?

One person on behalf of your group will need to complete an online health assessment prior to your scheduled visit.

If one person in my family or group has symptoms of the coronavirus (see below), does my whole party need to stay home?

If everyone in your family or group has been exposed to the person who has symptoms, it’s best if everyone in your party stays home and reschedules your visit.

What are the symptoms and conditions that could indicate a potential case of the coronavirus?

Any of the following symptoms that are not caused by a known chronic health condition:

  • Fever (100.4°F / 38°C or higher)
  • Difficulty breathing
  • Unusual fatigue
  • Cold or flu-like symptoms
  • Repeated shaking/chills
  • New loss of taste or smell
  • Cough
  • Muscle pain
  • Headache
  • Sore throat
  • Congestion and/or runny nose
  • Diarrhea
  • Nausea and/or vomiting

Additionally, you could be contagious if you have been in direct contact with a close relative, roommate or neighbor who has been diagnosed with the coronavirus or been told by a health care professional or employer you may have been exposed to the coronavirus.

Season Pass FAQ

Do Season Passholders need a reservation to visit the park?

Yes, all guests including season passholders are required to make a reservation prior to visiting the park. The first two weeks of park opening reservations will be offered to season passholders. Go to Season Pass Reservations.

I have a Platinum Pass from another Cedar Fair Park - how do I make a reservation at Schlitterbahn?

We are excited to host Platinum Passholders from one of our fellow Cedar Fair Parks. At Schlitterbahn our redemption process is a little different. When reservations are available, please fill out this form and we will help secure your reservation. Our team will work with you to try and accommodate your schedule, but will be based on reservation availability.

Am I able to now make multiple reservations?

We are happy to announce passholder visitation limits have now been lifted. Feel free to plan multiple trips to your favorite spot under the sun. Just be kind and cancel your reservation if your schedule changes.

What are the 2020 passholder benefits?

All Schlitterbahn passes come with additional exclusive perks! This season all discounts will be offered exclusively through online coupons. Benefits will be updated throughout the season, so be sure to check back.

Due to limited capacity, both Bring-A-Friend Half Off and those who qualified for Bring-A-Friend For Free offers are temporarily suspended until further notice. If we’re unable to extend these perks this season, those benefits will roll over to 2021.

You can find a list of perks online here: Schlitterbahn.com/pass.

Do Season Passholders get any priority in making reservations?

A larger percentage of reservations will be allotted to season passholders on a daily basis.

When you open are you going to have some Season Passholders only days?

Yes, we will open first to Season Passholders for the first two (2) weeks of operation.

When You Arrive

 

Are masks required at the park?

Face coverings are required for entry into the park, in food and beverage lines, bars, merchandise locations, restroom facilities, and as you exit the park. Face masks are encouraged while walking throughout the park. For your safety, we ask that you remove face coverings when experiencing water attractions or pools. Face coverings are not required while waiting in line for water attractions, nor for guests under the age of two-years-old.

A cloth mask, a disposable mask, a neck gaiter or a bandana all qualify as a face covering. 

What happens if I do not have a reservation when I come to the park?

All guests who are visiting the park are required to have a reservation for a date and time prior to arriving at the park. It is highly recommended for all guests to secure a reservation before their visit.

Can I come to the park BEFORE my reservation time?

Guests who arrive prior to their reservation time may be asked to wait in their car to help control entry flow. We encourage guests to arrive at the time of their reservation and not prior to it.

The time window for advanced reservations ends at 2:00 pm, but I wanted to enter later in the day?

Please book the last time slot available and arrive at the park at or after that time. Refer to Park Hours to confirm the operating schedule. 

Every afternoon, we will periodically release additional ‘day of’ visit reservations based on the number of guests who complete their visit for the day and leave the park. If available, additional day of visit afternoon reservations “may” be added between 2:00 pm – 5:00 pm. Single admission discounted afternoon tickets will not be available. Season passholders can make a complimentary reservation, otherwise a full-priced single admission ticket will be required for an afternoon reservation.

Can I come to the park AFTER my reservation time?

We encourage guests to arrive at the time of their reservation to help control entry flow into the park, but guests will be allowed to enter after their reservation time.

In the past, I could show up at the park, buy my ticket and get in. Is that still the case?

Unfortunately, no. Due to social distancing, we must limit the number of guests at the park. Please schedule your arrival date and time online.

Your In-Park Experience

 

What attractions will be open during our visit?

Our current schedule reflects a safe and responsible approach to park operations in this unique environment. We understand you want to see the entire park reopen. Trust us, we would like nothing more than a long float down The Falls or to cascade along the iconic Hillside tube chute. But, the reality is creating a safe and healthy environment is dependent on a variety of factors related to our new operational environment.

Please know the Bahn team is working hard behind the scenes to deliver the best experience possible for our loyal passholders. We have your best interests at heart. We recommend you refer to our park calendar to help you schedule your next trip.

Check Park Calendars for Details.

Do we have to wear face coverings at all times?

Face coverings are required for entry into the park, in food and beverage lines, bars, merchandise locations, restroom facilities, and as you exit the park. Face masks are encouraged while walking throughout the park. For your safety, we ask that you remove face coverings when experiencing water attractions or pools. Face coverings are not required while waiting in line for water attractions, nor for guests under the age of two-years-old.

A cloth mask, a disposable mask, a neck gaiter or a bandana all qualify as a face covering. 

Once I am in the park, how long can I stay?

You are welcome to stay as long as you like until the park closes for the day.

If there are seating adjustments made to rides or dining areas, will that make lines longer?

No, because we are also limiting the number of guests who can visit the park, so everything is reduced in proportion.

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BEFORE YOU LEAVE HOME

Everything you need to know before arriving at the park including reservations, planning your visit, and what to bring with you.

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WHEN YOU ARRIVE

Learn about the process of arriving at the park, including details on getting through the front gate, temperature checks and more.

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WHEN YOU'RE IN THE PARK

What to expect once you're in the park, including what attractions are open, contact-less payments, virtual queuing and more.

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SAFETY INFORMATION FOR YOUR RESORT STAY

Get the most up-to-date information about check-in, playing in the park, and more.

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FREQUENTLY ASKED QUESTIONS

Find answers to the most common questions about visiting the park.Spacer

BY VISITING THE PARK, YOU VOLUNTARILY ASSUME ALL RISKS RELATED TO EXPOSURE TO COVID-19

We have taken enhanced health and safety measures - for you, our other guests, and our ambassadors. You must follow all posted instructions while visiting the park. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, senior citizens and guests with underlying medical conditions are especially vulnerable.

If you are exhibiting any COVID-19-related symptoms, you should not enter or remain in the park.

Help keep each other healthy.